Business Technology Roundtable

The telecommunications sector is at a pivotal intersection of technological evolution and digital transformation. What was once primarily focused on connectivity infrastructure has now emerged as a critical enabler and adopter of artificial intelligence (AI). As telcos serve billions of customers worldwide, their embrace of AI represents not merely an operational upgrade but a fundamental reimagining of how communication networks are built, managed, and monetized. From Pilots to Production: AI Goes Mainstream The most striking revelation from NVIDIA's "2025 State of AI in Telecommunications" survey is the velocity of adoption. Nearly all telecom companies are now actively engaged with AI, either deploying it in production or rigorously assessing its potential to create value. This represents a significant leap from just two years ago. More importantly, the industry has crossed the chasm from experimentation to implementation, with 49 percent of respondents actively using ...

A professional education trains someone to be a lawyer, doctor, or accountant, but it rarely teaches them how to run a business practice – that's typically learned from experience. Ken Wolfe is a worker's compensation lawyer in Chicago with 25 years experience. When he hung out his own shingle, he realized that in addition to being a lawyer, he was now managing his own business operations. Among other things, that meant making decisions about choosing the best telephone system for his business needs. Wolfe thought he was playing it safe by setting up his operation with phone and Internet service from a leading telecommunications provider, using traditional technology. But before long, he realized he missed many of the services that had been available at his previous firm, which had used Geckotech's hosted IP-based phone system . Lesson learned, he switched providers after a year. Hosted System Brings Voice and Data Together Because the replacement phone system was hosted, W...