Business Technology Roundtable

The National Retail Federation (NRF) released its 2010 economic forecast, projecting retail industry sales to increase 2.5 percent from last year. In contrast, total industry retail sales for 2009 had actually declined by 2.5 percent. "As we continue to see signs of improvement throughout the U.S. economy in 2010, overall sentiment will begin to lift, making way for slight increases in consumer spending," said NRF Chief Economist Rosalind Wells. While this past year certainly has been a challenging one for most retailers, they continue to seek out ways to apply business technology that helps to transform both their in-store communications and the way they interact and collaborate with their primary suppliers. Earlier this month, the NRF 2010 "Big Show" attendees were able to once again experience Cisco TelePresence systems and AT&T services in action. The above video includes insights from some of the people who shared their perspective about how business vide...

If you've ever had to add or move employees, you know that one of the biggest hassles is dealing with the telephone system. While many companies are deploying IP-based phone systems to ease their PBX hassles, still others are turning to hosted phone systems to eliminate their ongoing operation and management responsibly altogether. Hosted phone systems work especially well for companies that have highly mobile employees. With a hosted system, employees can just log into the system to automatically forward calls to another designated number. One big advantage: employees need only give their clients one phone number. This eliminates the complexity of dealing with multiple phone numbers and voice mail systems. Helios Realty , part of Real Living, the Midwest's largest independent real estate firm, has taken advantage of this concept. Helios relies on Cisco-Powered partner Geckotech to provide a scalable voice and data infrastructure for its highly mobile workforce of real estate ...

My colleague, Joe Panettieri, reports that Dell has won its largest managed services agreement ever with the state of Georgia. This contract illustrates how Dell, and other technology vendors, are shifting their go-to-market strategies to respond to customers' changing IT management needs. Anyone who follows the technology industry knows that Dell has been struggling to keep pace with HP when it comes to computer sales. What few casual observers have recognized is how Dell has amassed a new set of remote management capabilities via a series of acquistions over the past year and a half. Why Managed Services Matter During that time, Dell has acquired SilverBack Technologies, Everdream, EqualLogic and MessageOne to serve as the foundation for a new portfolio of Software-as-a-Service (SaaS) and managed service capabilities . Dell understands that it will have a difficult time outpacing HP and other technology vendors on the strength of its products alone as laptops, desktops and serve...