With more and more managed service providers (MSPs) entering the market, your choices are expanding. If you choose the wrong one, however, you might wind up with more challenges than benefits. How do you know? According to Matt Cowall at Appia Communications , it’s often as simple as asking. In part one of this post , we covered three of the top five questions to ask a managed service provider: How long has an MSP been in business? What kind of support does the MSP offer? And what kind of redundancy does the MSP offer? Today we’ll cover the remaining two questions that Matt recommends you ask, and they’re arguably the two most important: What quality of service does the MSP provide? This is probably the most important question, of course. You’ll learn quite a bit about an MSP’s service quality when you check its references. Be sure to ask what happens when there are issues. Does the MSP respond quickly and take ownership of the problem? Another key indicator is the MSP’s service level
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