Business Technology Roundtable

Like it or not, some enterprises have already entered a post-PC world -- where their business communication network must accommodate new user-driven choices. These include traditional applications, mobile apps, social apps and operating systems; various server architectures; and an array of mobile devices ranging from smartphones to tablets and other mobility tools. Are you experiencing this phenomenon? If not, you will soon. Moreover, this latest business technology trend has huge ramifications. Cisco’s Internet Business Solutions Group (IBSG) conducted extensive research and analysis to uncover key insights about BYOD (“bring your own device”) and desktop virtualization trends in U.S. enterprises. The Cisco IBSG Horizons BYOD and Virtualization study surveyed 600 enterprise IT leaders from 18 industries. The Top 10 Market Insights Insight 1: Mobility Is Pervasive Seventy-eight percent of U.S. white-collar employees use a mobile device (e.g., laptop, smartphone, or tablet...

Savvy business leaders are increasingly turning to managed services to enable them to focus more attention on their core competencies, according to the latest market study by Pyramid Research. Managed services free up valuable IT and networking resources, decrease staffing needs and enable investment in activities that differentiate companies from their competition. That said, the primary adoption driver is the current state of the global economy. As business leaders everywhere face increased financial pressure, they’re looking to managed services to offload their capital expense burden and improve operational efficiencies. Analysts typically define managed network services as the management and monitoring of telecom infrastructure or applications by a third party -- either with equipment at the customer’s premise or hosted in a managed services provider (MSP) data center. Responding to the Growing Global Demand MSPs have responded to the increasing demand for new managed cloud...

Disaster strikes. Your primary place of business is destroyed by a fire tomorrow, are you prepared to recover? According to the historical statistics, fires permanently close 44 percent of the businesses that are affected. Business continuity planning is the creation and validation of a practiced logistical plan for how an organization will restore interrupted critical functions within a predetermined time after a disaster or extended disruption. Business Technology survivability is an imperative for many organizations that operate in the global networked economy, yet some are unprepared for a natural disaster. Cisco recently shared the results of an insightful nationwide survey. Informed, but Otherwise Unprepared The market study uncovered that while many organizations appreciate the increased employee productivity and other benefits offered by laptop computers, smart phones and virtual private networks, they may be unprepared to enable the majority of their employees to effectively t...

New York-based JetBlue Airways created an airline focused on value, service and style. They've proven to be a trailblazer in the U.S. airline industry. They're also a communication technology early-adopter. JetBlue introduced complimentary in-flight e-mail and instant messaging services on their aircraft -- a first among U.S. domestic airlines. However, their core competency is centered upon air travel. They out-task the rest to service providers, wherever possible. JetBlue signed a new, six-year strategic agreement with Verizon Business to manage the airline's information technology ( IT) data center and communications network needs, as well as provide security and IT consulting services. Built on an IP Network Foundation Verizon Business will design and manage the transition of JetBlue's existing systems to a new global IT network infrastructure. The newly built Internet-protocol-based (IP) voice and data network will support state-of-the-art airport kiosks, wireles...

Multinational companies typically have more complex computing and networking technical support requirements, because their business technology applications can span over numerous locations with very diverse operations. Business and IT leaders are currently exploring managed cloud service options, and they're comparing all new offerings from qualified service providers with international expertise. BT, the UK-based provider of communications services, revealed that it will be launching a Virtual Data Centre (VDC) service in the coming months, supporting the needs large business and public sector organizations. VDC provides a dynamic and virtualized infrastructure platform that enables their customers to consume IT and networking Infrastructure as a Service (IaaS) -- it essentially forms the base for future cloud services. BT says that VDC delivers the benefits of enterprise-class cloud computing to customers at a significant saving -- when compared with a standard hosted infrastruc...

In the online network connected business environment, security is more critical -- and also more complex. Today, network security requires constant monitoring and management. All businesses now experience vulnerability on an infrastructure that often extends to many locations. Managed service providers can create a comprehensive security offering that enables you to maintain the level of protection and control you require. They can manage some or all of your network security functions -- giving you access to their dedicated manpower, 24-hour safeguarding, as well as routine maintenance and management of disaster recovery. Finding the right security solution for your organization begins with establishing your priorities and becoming informed about alternatives. The following describes typical managed security service offerings, and how you can apply them. Managed Firewall Firewalls protect internal and external networks by restricting the types of network protocols and traffic allowed ...

Service providers offer a variety of options for managed services. The following describes the first of the top three most popular managed services, and the associated options, to help you determine which services would be most useful for your company. Businesses gain both tactical and strategic advantages when adopting IP Virtual Private Networks (VPN). In the short term, they benefit from cost-effective, secure network connectivity to branch offices and secure access to remote workers, teleworkers, and global partners. In the long term, they position themselves to take advantage of new value-added, IP-based applications and to support more users and applications at a lower cost. Choosing a Best-Fit IP VPN Solution Cisco commissioned the Yankee Group to describe the decision-making process that enterprises used to select one of three broad types of IP VPN managed services (click on image to enlarge). You can use the decision tree to determine which of the three options for managed I...

Many companies find it expensive to keep up with new Business Technologies -- or simply prefer to devote their limited IT or Telecom resources to the core business, rather than routine ongoing network management. Managed network services can quickly enable your company to evolve , by giving business decision makers access to leading network technologies and management expertise -- without requiring high initial capital expenditures (CapEx), or ongoing investments in technology upgrades. Deploying a Managed Service Solution When a company subscribes to a managed service, a service provider manages the network equipment and applications on the customer premises according to the terms of a service-level agreement (SLA) established to meet the company's unique business needs. Some managed services are also hosted, meaning that the service provider hosts the equipment in its facility instead of the customer's, and delivers services to company employees over the Wide Area Network (WA...

Perhaps the restaurant sector doesn't immediately come to mind when you think of creative applications of current business technology. But, that's exactly why it can provide a distinctive competitive advantage for a savvy forward-looking company. Popeyes quick-service restaurant was founded in 1972 and has expanded to over 1000 franchised locations globally. A Popeyes franchise owner of multiple U.S. east coast locations became interested in using the latest communications technology to reduce his operational costs and streamline back-office functions at each site. This upgrade included installing a new voice and data network that could manage secure credit card transactions. The decision was made to research a solution to update communication capabilities with a private Internet Protocol (IP) network. A network using Multi-Protocol Label Switching (MPLS) technology was procured, replacing the cumbersome and outdated analog communication lines. Once the private voice, data, and...