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Showing posts from February, 2010

Guests Check-in to a TelePresence Suite

The American hospitality industry has suffered from the global economic meltdown. While room rates sank nearly 9 percent for the U.S. hotel industry overall, luxury hotels saw their rates decline more than 16 percent, according to a market study by PricewaterhouseCoopers. Was the "frugal consumer" phenomenon to blame? Actually, they're not the main culprit. Business people that chose to travel to meet their customers and suppliers are still not likely budgeted to stay at the pricier hotel properties. What's a savvy upscale hotelier to do, given this scenario? Follow a customer demand trend that has gained momentum -- where spending has risen, based on a solid ROI justification. Starwood Hotels & Resorts unveiled its first in-hotel Cisco TelePresence meeting suites with a virtual, interactive meeting spanning across two continents. The W Chicago City Center and Sheraton on the Park Sydney are the first in Starwood's global portfolio to introduce the new meeti