According to Forrester Research , as technology becomes integral to all types of commercial offerings and associated business strategy, the traditional model of IT as an independent and monolithic entity is clearly obsolete. A proven Business Technology (BT) model will replace IT's legacy orientation -- with a focus on providing business value through process-governed services, measured in business-relevant terms. Forrester believes that all business professionals should understand what is driving the shift from traditional IT -- as well as the key challenges around strategy, process, and culture when implementing BT practices. So, how do you avoid the mistakes of the past, and pro-actively transform your IT capability to address today's apparent challenges? Forrester offers three key suggestions. Deliver services and value, not hardware and software IT's traditional focus on system components means that it has neglected to maximize business-relevant services for its intern...
Digital Business Transformation Journal