Business Technology Roundtable

To date, the dominant narrative around artificial intelligence (AI) in business was one of cautious optimism shadowed by disappointment. Organizations launched pilots, generated buzz, and then quietly shelved initiatives that failed to scale. That narrative is changing. The World Economic Forum (WEF) inaugural MINDS report, produced in collaboration with Accenture, offers one of the most comprehensive snapshots yet of what successful, real-world Applied-AI adoption actually looks like. The findings are instructive, occasionally surprising, and carry clear strategic lessons for any organization still searching for the bridge between experimentation and ROI impact. The Scale of What is Happening The MINDS program drew applications from over 30 countries spanning every major region, with participation cutting across industries from energy and healthcare to financial services and advanced manufacturing. Information technology (IT) accounted for nearly one-third of all submissions, but what...

The digital business sector is at a pivotal moment, particularly with Generative AI (GenAI) emerging as the most defining value-creation trend of 2024 and beyond. Are you prepared? Bain & Company's latest Technology Report provides a comprehensive look at how AI reshapes the industry landscape, creates new opportunities, and delivers tangible results for enterprises across sectors. As an independent industry analyst and consultant, I find the report's insights on enterprise opportunities with GenAI applications particularly enlightening and compelling. This transformational technology is driving meaningful and substantive business outcomes. It now has the potential to revolutionize how companies operate and compete globally. The Strategic GenAI Imperative Generative AI has moved firmly into the mainstream, with cloud service providers, enterprises, and technology vendors increasing their GenAI investments to unprecedented levels.  However, as with any transformative busine...

Is your leadership team ready to move beyond the consideration phase and harness the transformative power of Generative AI (GenAI), or are you trapped in analysis paralysis? Deloitte's latest quarterly report on "The State of Generative AI in the Enterprise" provides a comprehensive look at how organizations are navigating the GenAI adoption call to action.  The Q3 2024 survey of 2,770 leaders across 14 countries offers valuable insights into the current state of GenAI implementation, challenges, and future outlook. It's insightful reading. Building on Initial GenAI Success Organizations are seeing early value from their strategic GenAI initiatives, with 67 percent increasing investments due to strong business outcome results. While improved efficiency, productivity, and cost reduction remain top priorities (cited by 42 percent as the most important benefit), a majority (58 percent) report diverse benefits such as increased innovation, improved products, and enhanced...

Are your board of directors and executive team ready to transform your business with the latest technology, or will you be left behind as your competitors accelerate their adoption? The transformative power of Generative AI (GenAI) applications is impacting industries across the globe, promising not only enhanced efficiency but also new avenues for value creation. According to the latest research by PwC , a significant 70 percent of CEOs anticipate that GenAI will fundamentally change how their companies operate in the next three years. Let's explore the key insights from PwC's report, focusing on the GenAI "Value Realization Flywheel" and its implications for businesses seeking to harness this methodology. The Promise of GenAI Across Industries Generative AI is poised to revolutionize various business sectors, with software companies potentially seeing a 20 percentage-point increase in their profit margins. Even industries with modest projected gains, such as transp...

What are the best practices for deploying managed cloud services? Case studies have now confirmed that cloud services can be a better, faster, less expensive and less risky way to source Information and Communications Technology (ICT) solutions, according to the latest market study by Ovum. Results from recent research conducted by Ovum details the experiences of five public sector organizations that have successfully deployed cloud services -- either with Infrastructure-as-Service (IaaS), Software-as-a-Service (SaaS) or Platform-as-a-Service (PaaS). Highlighting the known benefits and the catalysts that empower organizations to embrace the cloud service delivery model, Ovum says they have developed a framework to assist government agencies in understanding the organizational factors associated with early adoption of managed cloud services . Moving Beyond Analysis Paralysis "Cloud services have long been debated across the globe, but it is now time to stop discussing theor...

The American hospitality industry has suffered from the global economic meltdown. While room rates sank nearly 9 percent for the U.S. hotel industry overall, luxury hotels saw their rates decline more than 16 percent, according to a market study by PricewaterhouseCoopers. Was the "frugal consumer" phenomenon to blame? Actually, they're not the main culprit. Business people that chose to travel to meet their customers and suppliers are still not likely budgeted to stay at the pricier hotel properties. What's a savvy upscale hotelier to do, given this scenario? Follow a customer demand trend that has gained momentum -- where spending has risen, based on a solid ROI justification. Starwood Hotels & Resorts unveiled its first in-hotel Cisco TelePresence meeting suites with a virtual, interactive meeting spanning across two continents. The W Chicago City Center and Sheraton on the Park Sydney are the first in Starwood's global portfolio to introduce the new meeti...

It's the time of year when most business technology market research and consulting companies release their predictions for the new year. In its annual outlook for 2010, IDC predicts the Information and Communications Technology (ICT) spending and growth in the Asia-Pacific excluding Japan (APEJ) region will reach $184 billion -- with a 7.7% growth over this year. IDC predicts most growth will come from India and China, although all countries are expected to experience varying degrees of growth. "While budgets are still tight, and the buying patterns may have changed irrevocably from what the ICT industry has been accustomed to, the fact remains that there is cautious optimism in the market with some interesting pockets of surprising growth," said Simon Piff, Head of IDC's Asia-Pacific Predictions Committee for 2010. The net result of the economic slowdown has been an overarching change in how and why companies make new business technology investments. Proven Technol...

Do you have your head in the clouds? Well, if so, then you're surely not alone. In breaking news, eWeek reports that Cisco Systems is pulling together key pieces of its data center and networking portfolios to create a blueprint for building a cloud computing infrastructure for service providers. Is this yet another business technology hype-cycle, or is there something truly remarkable occurring that builds upon the escalating widespread adoption of IT managed service and hosting service offerings? Cisco's Simon Aspinall provides the context for the launch of the Unified Service Delivery solution , as he shares an analogy that explains why innovation sometimes requires starting the design process from a totally different point of view. The cloud computing phenomenon is generating a lot of interest worldwide because of its potential to offer services on-demand -- at lower cost than current options, and with significantly less complexity, greater scalability, and wider reach. Mo...

Here are the final three questions from our ten-point Q&A that's designed to help guide your procurement process. Part 1 included the first three managed and hosting service buyer's guide questions and Part 2 had the next four questions. 8. What are the type and scope of management capabilities that you routinely offer? Request a list of capabilities and associated benefits, relative to your needs. Historical reporting is essential, forward-looking insight is valuable. Examples of typical basic management tools include a service desk and management of various activities including assets, configuration, fault, change, release/update, performance, capacity reporting and planning, and trend reporting with recommendations. 9. If required, how will you support existing or acquired IT/networking infrastructure? Service providers may have policies that limit the device types they support. In addition, some providers only support devices they install and configure. If you are lik...

I was interviewed today by a journalist from one of the CIO-oriented pubs who surprised me by asking a series of questions which came back to many of the same fundamental misconceptions about Software-as-a-Service (SaaS) which I thought I had dispelled in a BusinessWeek commentary I published in 2006. The first misconception the journalist had was that SaaS solutions are not robust enough to satisfy large-scale enterprises, as well as small- and mid-size businesses (SMBs). I pointed out to him that large-scale enterprises have been leveraging SaaS solutions for a long time, but have only recently begun to talk about their successful experiences. One of the most recent announcements of a major deployment of SaaS by a large-scale enterprises was by Flextronics who is adopting Workday's on-demand human resource management (HRM) solution to support its 200,000 employees. Real Total Cost of Ownership The second misconception the journalist revealed was the old "buy vs. lease...

In the highly-charged economic environment facing organizations today, competition is fierce and any competitive advantage needs to be identified and maximized to ensure survival. Increasingly Business Technology service providers, whether internal or external, are reaching out to the growing discipline of IT Service Management (ITSM), particularly as expressed in the "IT Infrastructure Library" or "ITIL (®)" to provide the critical competencies needed to create that competitive advantage for their organization. ITIL recognizes the need for IT departments to think of themselves as Service Providers to their business, providing technology-based services that are critical to the mission of the larger organization. In support of this mission they must, like their own suppliers in turn, meet challenges such as: Providing services that are selected and positioned correctly for their internal "market" Delivering real value to the business to ensure satisfaction...