Business Technology Roundtable

In a global economy, professional services firms must differentiate themselves from their competition in increasingly creative ways. Rockwell Technology Group, a Grand Rapids, Mich.-based software development firm, serves customers across the U.S. Midwest and Canada, including manufacturers, insurance companies, and management services. Because its customers are widespread, it needed to come up with a way to quickly and securely deliver software updates and patches for systems it had developed. As a way to save both time and money, it uses WebEx Workspace , a hosted extranet service, to post the results of its work for download by customers. The alternative would be to burn the software onto a CD or DVD and either have it delivered by hand or shipped overnight. But by using WebEx Workspace, Rockwell garners several advantages. Saving Time, Increasing Security One advantage is that the software updates, which may be necessary to make a business process more efficient, are immediately av...

In a global economy, professional services firms must differentiate themselves from their competition in increasingly creative ways. Rockwell Technology Group, a Grand Rapids, Mich.-based software development firm, serves customers across the U.S. Midwest and Canada, including manufacturers, insurance companies, and management services. Because its customers are widespread, it needed to come up with a way to quickly and securely deliver software updates and patches for systems it had developed. As a way to save both time and money, it uses WebEx Workspace , a hosted extranet service, to post the results of its work for download by customers. The alternative would be to burn the software onto a CD or DVD and either have it delivered by hand or shipped overnight. But by using WebEx Workspace, Rockwell garners several advantages. Saving Time, Increasing Security One advantage is that the software updates, which may be necessary to make a business process more efficient , are immediately a...