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Showing posts with the label personalization

Exploring the 21st Century Retail Customer Experience

The realm of Retailing is currently undergoing significant changes across the globe.  Cisco Systems, Inc. released the results of a new market study, focused on the evolving retail shopping experience.  Their report examined the impact of automation, self-service and omni-channel shopping experiences -- plus, consumer views about providing their personal information in exchange for more personalized services. The majority (61 percent) of global consumers are open to shopping at a fully automated "self service" store with vending machines and kiosk stations offering a virtual customer service.  Additionally, when "checking out," the majority of consumers globally (52 percent) prefer self-check-out stations in order to avoid waiting in line to make purchases. The younger consumers were the most accepting of this retail shopping experience : 57 percent of Generation Y (aged 18-29) and 55 percent of Generation X shoppers (aged 30 to 49) prefer self-ch...

Five Megatrends are Driving the Personal Cloud Era

If you believe that you've had to learn more about the safe online operation and ongoing management of your PC than you ever wanted to know, then you'll be pleased to discover that there's relief on the horizon. According to the latest market study by Gartner, the reign of the personal computer is coming to an apparent close. By 2014, the personal cloud will replace the personal computer -- and this transition will likely include greater use of media tablets , chromebooks or other similar devices. Gartner analysts said the personal cloud will become the foundation for a new era that will provide users with an increased level of flexibility with the devices they use for daily activities -- leveraging the strengths of each device, ultimately enabling new levels of user satisfaction and productivity. However, Garner says that it will require enterprise IT leaders and their staff to fundamentally rethink how they deliver applications and services to their end-users. Seek...