Business Technology Roundtable

The emergence of Generative AI (GenAI) represents a pivotal moment in business technology evolution, with early enterprise adoption showing promising results according to PwC's latest Global CEO Survey . While much attention has focused on potential future impacts, concrete productivity, and revenue gains are already materializing across industries, suggesting we're at the beginning of a transformative wave in how organizations operate. Current State of Enterprise Adoption The PwC research findings, drawing from 4,701 CEOs worldwide, reveal encouraging early returns from GenAI tools and associated use case investments. Notably, 56 percent of CEOs report that GenAI has improved employee time efficiency, while about one-third have seen increased revenue (32 percent) and profitability (34 percent). These performance metrics, while slightly below initial expectations, demonstrate that organizations are finding practical ways to extract value from the latest technology. Perhaps most...

The democratization of artificial intelligence (AI) has created an unprecedented opportunity. Are you prepared to skillfully apply this digital transformation catalyst? While enterprises invest millions in proprietary information technology (IT) solutions, readily available free Generative AI (GenAI) tools now match or exceed many corporate capabilities — enabling dramatic productivity gains across functional groups and business units. The strategic advantage lies not just in the tools, but in their skilled application. Experienced practitioners can rapidly deploy these technologies within appropriate risk boundaries, neither compromising intellectual property nor exposing proprietary content. This combination of powerful capabilities and pragmatic governance creates immediate value without traditional enterprise IT constraints. It presents a strategic imperative for executive decision-makers. The Business Technology Landscape The artificial intelligence technology market has evolved ...

How can applied technologies advance digital business growth and unlock strategic competitive advantages? Here's a proven approach. In the rapidly evolving commercial landscape of artificial intelligence apps, Generative AI (GenAI) tools have delivered unprecedented results. As a C-suite executive, understanding these innovative GenAI technologies can empower you to act decisively. Why now? It's a leadership imperative. A recent comprehensive study of GenAI Prompting techniques offers valuable insights that can be directly applied to enhance your organization's AI strategy. Strategic Importance of Structured Prompting At the core of interacting with Generative AI tools lies the concept of Prompting - the art and science of crafting inputs that guide GenAI tools to produce desired outputs. The study reveals that well-structured prompts consistently lead to improved results across a wide range of tasks. This finding underscores the critical need for organizations to develop ...

Senior executives at large multinational enterprises are already demanding that their CIO has a plan in place to ensure that they can effectively procure public and private cloud services for their organization. In smaller companies, some IT managers are now expected to acquire the knowledge and skills to perform a similar role. Are they prepared? To find out, let's review a current IT resource assessment. According to the findings from a recent market study by International Data Corporation (IDC), European IT departments still need to make significant improvements before they have fully embraced cloud architectures and transformed themselves into hybrid cloud service providers. When asked to evaluate their current readiness to execute on their cloud service brokering strategy -- where they become trusted internal advisers to their Line of Business leaders -- European respondents admitted to unexpectedly low levels of confidence that they're ready. As an example, 56 pe...

While much of the market attention on cloud services adoption tends to be focused on private enterprise applications, government agencies potentially have a lot to gain from its widespread use. The cost-savings and scalability advantages of the cloud have been clear to those savvy IT leaders that are informed, but government adoption has been hampered by some unique challenges -- and the absence of a compelling mandate. That is, progress was slow until the " Cloud First " initiative was launched. IDC has released a status update that details the growing demand for cloud services and enterprise architecture resources among U.S. government agencies. Their latest market study focuses on the results of an IDC Government Insights survey, which measured the progress of cloud solutions at government agencies -- while also examining the related architecture needs. The results of the comprehensive survey revealed that despite the growing demand for cloud services, many IT mana...

There's a touchy little secret about call centers: their employee turnover is atrocious; it can reach as high as 26 percent per year, according to one expert's estimates . As a result, companies strive to ease the stress of their customer service agents. Continental Airlines , the fourth largest airline in the U.S. with $14 billion in revenues, realized that by deploying VoIP technology with personal computers, it could route reservations calls to agents' homes. This not only reduced the need for call center real estate, but it also gives reservations agents the ability to both telecommute and time-shift their work. Today, almost 1,100 agents work at home. Turning To Videoconferencing Technology Unfortunately, even good ideas sometimes have bad side effects. Continental found that they could easily keep employees up-to-date on staff issues with regular teleconferences. But for training and evaluations -- activities that required visual interaction -- agents still had to get...