Senior executive expectations have been raised for traditional IT organizations that broker cloud computing services for their internal business stakeholders. Besides, there's a belief that the lack of dimension maturity can slow digital service innovation outcomes. As a result, International Data Corporation (IDC) now predicts that by 2016, 65 percent of global competitive strategies will require real-time IT-as-a-Service (ITaaS) solutions. The ability of CIOs and their IT organizations to grasp how business wants cloud computing services that serve actual business needs -- not traditional IT components -- is significantly altering the ways in which service management is achieving success. Quest for Competitive Strategic Advantage New business technologies are fundamentally altering how IT organizations function, how business is conducted, and how enterprises compete in the marketplace. IDC believes that this environment requires IT to deliver services that are focused o
The Digital Business Transformation Journal