Business Technology Roundtable

Three years ago, ChatGPT's launch sparked a wave of excitement that swept through corporate boardrooms. Executives marveled at the AI tool's potential while simultaneously wrestling with questions about practical application, return on investment, and workforce implications. Fast forward to today, and the picture has transformed dramatically. According to Wharton's latest research tracking enterprise Generative AI (GenAI) adoption, we're witnessing not just incremental progress but a fundamental shift in how businesses integrate artificial intelligence into their core operations. The numbers tell a compelling story of maturation and desired business outcomes. Daily GenAI usage among enterprise decision-makers has surged to 46 percent — that's a 17-percentage-point leap year-over-year — while 82 percent now engage with these tools at least weekly. This isn't casual experimentation; this is mainstream adoption. What began as fascinated tinkering has evolved into ...

While many industries grapple with artificial intelligence (AI) adoption, healthcare and life sciences have emerged as unexpected frontrunners in the Applied-AI transformation. This isn't merely about early adoption; it's about meaningful deployment at scale. The healthcare sector has decisively moved beyond the experimental phase, transforming AI from a technological curiosity into an operational necessity, reshaping everything from drug discovery to clinical documentation. What makes this transformation particularly compelling is its breadth. Unlike other sectors where AI applications remain narrowly focused, healthcare organizations are deploying AI across an extraordinarily diverse range of use cases — from analyzing medical imagery to accelerating pharmaceutical research, from optimizing hospital workflows to personalizing treatment protocols. This multi-dimensional adoption reflects both the complexity of healthcare challenges and the sector's willingness to embrace i...

The artificial intelligence transformation sweeping through the financial services sector has reached a critical inflection point. What began as cautious experimentation with machine learning models has evolved into a wholesale reimagining of how banks, asset managers, and fintech companies operate. The latest NVIDIA survey report reveals an industry no longer asking whether to adopt AI, but rather how quickly it can scale deployment to maintain a competitive advantage. Moreover, recently reported Applied-AI outcomes from industry leaders validate this analysis. This shift represents a fundamental restructuring of financial services around data-driven intelligence. The numbers tell a compelling story of an industry that has moved decisively past the proof-of-concept phase and into aggressive implementation mode. The Generative AI Breakthrough Perhaps the most striking finding is the explosive growth of generative AI adoption. In just one year, the percentage of financial services firm...

The OECD’s latest report, "Governing with Artificial Intelligence: The State of Play and Way Forward in Core Government Functions", is an indispensable blueprint for public sector digital transformation. The analysis confirms what many leaders already suspect: Artificial Intelligence (AI) is no longer an optional add-on but the definitive next frontier in the digital government journey, offering the potential to fundamentally reshape how the state operates, delivers value, and maintains fiscal integrity. The imperative for modern governance is clear: deliver more value to citizens with greater efficiency and impeccable integrity. Applied-AI offers the transformative power to move beyond incremental improvements and achieve systemic, high-impact public sector transformation. The Productivity and Prudence Dividend The most compelling case for embracing AI in government centers on its potential to unlock unprecedented employee productivity and cost efficiency levels. Public ser...

As artificial intelligence (AI) reshapes the business technology arena at breakneck speed, a fascinating paradox emerges: the more sophisticated our AI tools become, the more crucial human skills become in determining organizational success. The latest Fortune AIQ Advisory Board survey reveals that forward-thinking companies are investing in AI tools and fundamentally reimagining their approach to talent acquisition, employee development, and organizational culture around AI capabilities. This shift represents more than a technological upgrade; it's a fundamental transformation in how businesses conceptualize competitive advantage. The companies that will thrive in the AI-driven economy are those that recognize AI proficiency as a core competency, not merely a nice-to-have technical skill. The New Enterprise Hiring Paradigm The survey data paints a compelling picture of this transformation. An overwhelming 69 percent of respondents consider AI skills either "very important...

Has your organization prepared to compete in a world where Artificial Intelligence (AI) isn't just an IT tool, but the new operating system for digital transformation? Based on the findings from a Menlo Ventures market study, it's now clear that Generative AI (GenAI) has moved beyond the realm of experimentation and firmly established itself as a mission-critical imperative for enterprises across industries. The transformative power of this rapidly emerging technology is reshaping digital business strategies, enterprise workflows, and entire sectors at an unprecedented pace. The Numbers Tell a Compelling Story The surge in AI spending is nothing short of remarkable. In 2024, enterprise AI investments skyrocketed to $13.8 billion, a staggering sixfold increase from the $2.3 billion spent in 2023. This dramatic uptick in investment signals a definitive shift from pilot programs to full-scale implementation, with GenAI tools becoming deeply embedded in core business operations. T...

The emergence of Generative AI (GenAI) represents a pivotal moment in business technology evolution, with early enterprise adoption showing promising results according to PwC's latest Global CEO Survey . While much attention has focused on potential future impacts, concrete productivity, and revenue gains are already materializing across industries, suggesting we're at the beginning of a transformative wave in how organizations operate. Current State of Enterprise Adoption The PwC research findings, drawing from 4,701 CEOs worldwide, reveal encouraging early returns from GenAI tools and associated use case investments. Notably, 56 percent of CEOs report that GenAI has improved employee time efficiency, while about one-third have seen increased revenue (32 percent) and profitability (34 percent). These performance metrics, while slightly below initial expectations, demonstrate that organizations are finding practical ways to extract value from the latest technology. Perhaps most...

The democratization of artificial intelligence (AI) has created an unprecedented opportunity. Are you prepared to skillfully apply this digital transformation catalyst? While enterprises invest millions in proprietary information technology (IT) solutions, readily available free Generative AI (GenAI) tools now match or exceed many corporate capabilities — enabling dramatic productivity gains across functional groups and business units. The strategic advantage lies not just in the tools, but in their skilled application. Experienced practitioners can rapidly deploy these technologies within appropriate risk boundaries, neither compromising intellectual property nor exposing proprietary content. This combination of powerful capabilities and pragmatic governance creates immediate value without traditional enterprise IT constraints. It presents a strategic imperative for executive decision-makers. The Business Technology Landscape The artificial intelligence technology market has evolved ...

The scale of fraud targeting U.S. federal government programs has reached staggering proportions, demanding immediate attention from policymakers and technology leaders alike.  Recent findings from the Government Accountability Office (GAO) reveal that federal government fraud losses range from $233 billion to $521 billion annually – representing 3 to 7 percent of federal obligations. This massive drain on public resources demands innovative solutions and a fundamental shift in how government agencies approach fraud prevention. If fraud was stopped, the savings could eliminate the annual Social Security Trust Fund deficit, and support the departments of Homeland Security and Commerce, with enough left over to fund most of the food assistance programs run by the U.S. Department of Agriculture. The Growing Sophistication of Fraud The challenge has grown particularly acute in recent years, with fraudsters becoming increasingly sophisticated in their approaches. During the pandemic, we...

The rapid evolution of Generative AI (GenAI) platforms has sparked a transformation in how progressive organizations leverage their institutional knowledge and enhance productivity. McKinsey's development of its internal GenAI platform, named Lilli, provides valuable insights into how large enterprises can successfully implement practical solutions while prioritizing user adoption and maintaining high security and quality standards. McKinsey's approach to developing Lilli is noteworthy for its methodical, user-centric implementation strategy. Starting with a small team of just four people that has since grown to over 150, the firm focused on solving specific operational challenges across four key domains: team performance, client development, service delivery, and post-project communications. Why Purposeful Adoption Planning Matters Rather than attempting to solve every possible use case at once, this focused approach has proven instrumental in the platform's successful ad...

Artificial Intelligence (AI) tools evolved and the inevitable outcome has arrived. The emerging Generative AI market demand has rapidly grown from initial hype and pilots to full-blown strategic implementation. The Wharton AI Report for 2024 reveals a nuanced picture of how the leading firms integrate this groundbreaking business technology into their operational frameworks. Key Insights and Market Dynamics The most striking statistic is the surge in generative AI adoption: 72 percent of decision-makers now report using generative AI at least once a week, compared to just 37 percent in 2023. This represents a dramatic shift from curiosity to active experimentation across multiple business functions. Spending has matched this enthusiasm, with generative AI budgets increasing by 130 percent since 2023. However, the growth trajectory is showing signs of stabilization. While 72 percent of respondents plan to increase AI budgets in the next year, a majority (57 percent) anticipate more mod...

The digital business sector is at a pivotal moment, particularly with Generative AI (GenAI) emerging as the most defining value-creation trend of 2024 and beyond. Are you prepared? Bain & Company's latest Technology Report provides a comprehensive look at how AI reshapes the industry landscape, creates new opportunities, and delivers tangible results for enterprises across sectors. As an independent industry analyst and consultant, I find the report's insights on enterprise opportunities with GenAI applications particularly enlightening and compelling. This transformational technology is driving meaningful and substantive business outcomes. It now has the potential to revolutionize how companies operate and compete globally. The Strategic GenAI Imperative Generative AI has moved firmly into the mainstream, with cloud service providers, enterprises, and technology vendors increasing their GenAI investments to unprecedented levels.  However, as with any transformative busine...

Business technology investment continues to evolve. During the last decade, I've had a front-row seat to the meteoric global rise of Artificial Intelligence (AI) and its transformative impact across industries. The AI Consulting professional services market has emerged as a critical enabler of this transformation revolution, helping organizations navigate the complexities of AI adoption and implementation. The global AI consulting market is experiencing ongoing growth, with forecasts indicating it will reach $72.5 billion by 2025. This remarkable expansion is fueled by a compound annual growth rate (CAGR) of 40.3 percent from 2020 to 2027, highlighting the insatiable appetite for broad AI expertise and proven experience. The AI Consulting Market Analysis One of the most striking statistics is that over 80 percent of AI consulting firms report increased demand for their professional services in the past year. This surge in demand is not limited to a single sector but spans across va...