Business Technology Roundtable

Today, most important executive relationships are globally distributed, but many business leaders still say that they want more collaboration in person. Particularly during activities such as brainstorming for new ideas, managing a specific crisis or making presentations. This is among the key findings from a new Economist Intelligence Unit ( EIU ) survey. While the primary function of meetings is to build relationships with customers, some 89 percent of EIU survey respondents say communications where the parties can see and respond to each other benefit internal business functions such as employee coaching and training as well as communications with partners and customers. An additional 43 percent of respondents use meetings to discuss and resolve major issues with customers such as a service or product failure or dissatisfaction with the partnership. Motivations for expanding these meetings also include contract renewals, brainstorming sessions and being introduced to other clien...

If you believe that you've had to learn more about the safe online operation and ongoing management of your PC than you ever wanted to know, then you'll be pleased to discover that there's relief on the horizon. According to the latest market study by Gartner, the reign of the personal computer is coming to an apparent close. By 2014, the personal cloud will replace the personal computer -- and this transition will likely include greater use of media tablets , chromebooks or other similar devices. Gartner analysts said the personal cloud will become the foundation for a new era that will provide users with an increased level of flexibility with the devices they use for daily activities -- leveraging the strengths of each device, ultimately enabling new levels of user satisfaction and productivity. However, Garner says that it will require enterprise IT leaders and their staff to fundamentally rethink how they deliver applications and services to their end-users. Seek...

Big Data applications have gained new momentum in the marketplace, as the benefits of working with larger and larger data sets enables analysts to spot key business-related trends. International Data Corporation ( IDC ) released a worldwide forecast of Big Data opportunities, noting that the market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015. This represents a compound annual growth rate (CAGR) of 40 percent -- or about 7 times that of the overall Information and Communications Technology (ICT) market. "The Big Data market is expanding rapidly as large IT companies and start-ups vie for customers and market share," said Dan Vesset, program vice president, Business Analytics Solutions at IDC. IDC believes that for business technology buyers, opportunities exist to use Big Data solutions to improve operational efficiency and to drive innovation. Use cases are already present across industries and geographic regions. "There are also Big D...

There's little doubt about the continued adoption of videoconferencing and telepresence applications over the past few years. Clearly, growth has been fueled by the increasing popularity of video communications among multinational companies around the world -- particularly with mobile video chat applications that utilize new handheld devices . According to IDC's latest market assessment, the videoconferencing and telepresence market will continue to be one of the fastest growing networking markets for the foreseeable future. "Growth has been spurred on by more well-defined video use cases among organizations across a range of vertical market segments, including healthcare, higher education, financial services, legal, law enforcement, manufacturing, and retail," said Rich Costello, senior analyst, Enterprise Communications Infrastructure, at IDC . Other industry analysts are equally enthusiastic about the market outlook, as more enterprise users find new ways to ...

According to a new market study by Cisco, a majority (60%) of IT decision makers from North European countries believe the ability to work remotely leads to increased productivity -- and it is no longer necessary to be confined to an office to be productive. Although these IT decision makers believe technology (such as business tablets ) allows them to be more mobile and flexible, more than half (56%) of those surveyed -- led by those in Norway and The Netherlands -- work one or more extra hours per day as a result of the ability to work remotely. In Northern Europe, there is a growing need for remote access to the company network, social media access in the workplace and for the freedom to use personal devices for business purposes -- also known as "Bring Your Own Device" or BYOD. This trend can have a significant impact on the IT policies of organizations and among end users who are employed by companies with IT policies -- as the study also found that nearly half (47...

While most commentary about managed cloud services tend to focus on the advances in commercial enterprise applications, government agencies are also making noteworthy progress. In particular, the advent of regional community cloud hubs is a phenomenon that's worthy of further exploration. According to their latest market study and related report, IDC Government Insights believes regional cloud hubs will significantly change the way state and local governments procure online computing services. These regional cloud hubs, defined as one government agency offering computing and storage services to other government agencies, have proven successful in the State of Michigan and State of Utah. In addition, the IDC's research provides a framework for building similar regional cloud solutions. According to Shawn McCarthy, research analyst, IDC Government Insights, "We believe that cloud hubs will see rapid growth, since the first multi-agency efforts have already shown a pos...

Market leading companies are embracing enterprise talent networking practices -- to gain a competitive advantage within their industry. While Online collaboration tools have been readily available for some time, few IT managers proactively combine them into a cohesive strategy to advance their organization's productivity. That being said, it's been the tech-savvy forward-thinking executives that have led the cause to date -- enabling their organization to join the ranks of the early-adopters, and paving the way for others to follow. Cisco announced that Virgin Media, the UK's top entertainment and digital communications company, is deploying the powerful combination of Cisco Quad , Cisco WebEx and Cisco Unified Communications to its eager employee base. The solutions are part of the Virgin Media progressive "Flexible Working Initiative" that will enable thousands of employees to collaborate and work remotely -- utilizing video calls and shared documents, a...

Here's the scenario, you're a busy executive working away from your office and you just want to quickly research something on the Web. You turn on the company-provided notebook computer and you wait the standard 3-6 minute delay, before you can actually use it. The corporate IT department has numerous mandatory processes that must load first -- such as virus protection, data backup, system and app software updates, etc. -- on a typical Windows system. That's often dozens of processes running at start-up, and some will consume 100 percent of the available processing power. That automated cycle can temporarily incapacitate a notebook PC. Don't bother attempting to load a web browser while this PC start-up sequence is in motion. What's the alternative? If you have a media tablet, simply use it instead and you're on the Web in a matter of seconds. Mobile Workers and Their Virtual Workspace Is your company prepared for the pending business tablet invasion th...

 As more multinational business executives and IT managers consider embracing managed cloud service offerings, many are wondering how the service provider landscape is evolving -- and where providers plan to differentiate their capabilities. Much of the initial market insight focused on the key emerging trends, but now we're starting to see more detailed analysis. A new market study by Infonetics Research details operator plans for managed cloud services -- including their strategies and approaches to offering services, how services will be delivered now and in the future, and top applications of each type of cloud service including: Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). Their latest worldwide study resulted in the report entitled "Cloud Service Strategies: Global Service Provider Survey," where Infonetics analysts interviewed 20 incumbent telco, competitive, data center operators, and cable operators t...

The early-adopter trials have begun, the commercial apps are being developed -- it's now a given, purpose-built tablets will be used in more mainstream business settings during 2012. Besides, executives and IT managers at multinational companies will likely witness this phenomenon first, particularly in the more advanced markets. According to the latest market study by International Data Corporation ( IDC ), media tablet shipments in EMEA reached more than 12 million units in the first three quarters of 2011 -- growing to 20 million units by the end of the year. Although business purchases currently represent less than 10 percent of the entire tablet market, the near-term opportunity for growth from business use is believed to be significant -- including online collaboration applications. Functionality such as a touch screen user-interface, portability, secure LAN connectivity and more business apps for vertical industry needs, are all factors that demonstrate the potentia...

The proof-positive business impact from managed cloud services deployment, including the numerous associated productivity benefits and anticipated cost-savings, have pushed cloud computing well into the mainstream during 2011. As we move into 2012, International Data Corporation ( IDC ) predicts that this evolution will continue as more users test the growing capabilities of the public cloud services that are already available. However, by 2015, IDC envisions a very different scenario -- one where cloud services will become commonplace, thereby forcing significant changes in the ongoing adoption of progressive business technology practices throughout legacy IT organizations. "In the next 24 months, the 'cloud' as a marketing label will cease to exist, as the success of cloud services will mean that it will permeate the sourcing strategies of the CIO and business unit manager alike," says Chris Morris, Lead Analyst for Cloud Services at IDC Asia/Pacific. He ad...

Multinational company CEOs are one of the most vocal advocates of the managed cloud services phenomenon. Many have been through the painful process of watching helplessly as their CIO championed the deployment of monolithic ERP and CRM systems -- only to discover that these huge enterprise software projects failed to live up to their promise. Meanwhile, purposeful line-of-business executives have successfully utilized software-as-a-service (SaaS), with their CEO's support, to break free from the legacy IT platforms and thereby give their employees the business technology (BT) productivity tools that they had hoped for -- or that the power-users demanded. Forward-looking vendors and prescient BT service providers are now leading the transition to the next wave of productivity-enhancing and cost-reducing platforms. Next year, we'll likely witness increased market activity, as the next chapter of this story unfolds. In anticipation, Cisco has pro-actively presented its cloud...

As 2011 comes to a close, many busy executives and IT managers will be pondering the continued adoption of cloud applications within their organizations. How can a business be adequately prepared for the anticipated increase in demand for managed cloud services ? Moreover, what are the key related market indicators that are shaping the future of emerging business technology deployments? The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and cloud-based IP traffic. The forecast includes trends associated with data center virtualization and cloud computing . From 2000 to 2008, peer-to-peer file sharing dominated Internet traffic. As a result, the majority of Internet traffic did not touch a data center, but was communicated directly between Internet users. Since 2008, most Internet traffic has originated or terminated in a data center. Data center traffic will continue to dominate Internet traffic for the foreseeable future, but the nat...

Cloud computing demand will drive new IT spending over the next five years, as public cloud service providers and the adopters of private cloud solutions invest in the supporting infrastructure, according to a recent market study by International Data Corporation (IDC). Therefore, the leading managed cloud service providers have been busy expanding their service delivery platforms. Overall spending by public cloud service providers on storage hardware, software, and professional services will grow at a compound annual growth rate (CAGR) of 23.6 percent from 2010 to 2015, while enterprise spending on storage for the private cloud will experience a CAGR of 28.9 percent. By 2015, combined spending for public and private cloud storage will be $22.6 billion worldwide. "Despite current economic uncertainties, IDC expects cloud service providers -- both public and private -- to be among the most expansive spenders on IT products and services as they continue to build out their f...

Telepresence and other forms of advanced visual collaboration technologies are moving further into the mainstream of forward-looking business practices. This increase in adoption has been a global phenomenon, as more business leaders follow the numerous application examples of the early-adopters. Infonetics Research released excerpts from its second quarter 2011 (2Q11) "Enterprise Telepresence and Video Conferencing" report. Their findings demonstrate the progress that's been made so far this year. Their latest market study provides insights on market size, vendor market share, and analysis for PBX-based video phones and software, as well as dedicated video conference infrastructure and endpoints -- including immersive telepresence and software. Forecast for Continued Double-Digit Growth For the first 6 months of 2011, enterprise telepresence and video conferencing equipment revenue is up 24 percent year-over-year -- and according to the current Infonetics market...

More capable smartphones and media tablets are now joining a variety of highly portable netbook computers that have already invaded the workplace. Many are being combined with mobile apps that tap into cloud-based productivity solutions. According to the latest market study by ABI Research , healthcare is one of the most dynamic sectors for mobile technologies, and manufacturing is now the largest sector for mobile enterprise applications worldwide. By 2016, manufacturing will generate approximately 23 percent of the nearly $5 billion in mobile enterprise application service revenues. Mobile enterprise applications, also called mobile B2E applications, include dashboard apps, work flow approval apps, and line-of-business applications for both the smartphone and tablet. ABI's mobile services practice director, Dan Shey, says, "Manufacturing beats healthcare for B2E app adoption and revenues because of its large employment worldwide and the breadth of occupations ...

The transition to managed cloud services is having a trickle-down effect on various stakeholders in the business technology landscape. As an example, in the evolving enterprise communications market, customer premise equipment (CPE) vendors must confront imminent erosion in their installed base -- as cloud services gain traction across the public, private, and hybrid cloud domains. According to the latest market study by ABI Research , 41 percent of all enterprise communications users -- or 386 million lines or seats -- will be on virtual infrastructure by 2016, which is posing a serious danger to the traditional CPE market. "For CPE vendors, the cloud threat is real," says ABI senior analyst Subha Rama. "By 2016, the communications CPE market will only grow 4.3 percent, while cloud communications will grow by over 21 percent, reaching $8 billion in revenues." Smaller vendors with point solutions will see cloud services rapidly displace their installed base...

Media tablet and smartphone software applications (apps) have entered the mainstream of business technology. In fact, results from recent market research by International Data Corporation ( IDC ) demonstrates that service providers are already reporting increasing enterprise and independent software vendor (ISV) activity -- centered upon the new commercial mobile apps ecosystem that has emerged. These latest developments are establishing mobile initiatives for a variety of horizontal and industry-specific business-to-business (B2B) and business-to-consumer (B2C) application scenarios. Enabling Mobile Enterprise Agile App Development Furthermore, third parties are increasing their mobile application life-cycle investments to meet the growing demand for mobile applications -- such as native, Web-based or cross-platform -- with an emphasis on accelerating client mobile applications to market at lower total cost of ownership (TCO) with higher productivity and quality. An insightf...

Adoption of cloud computing services continues to accelerate as organizations move from limited deployments to comprehensive solutions, according to the latest market study by CompTIA, the non-profit trade association for the information technology (IT) industry. More than half (56 percent) of the organizations surveyed for the CompTIA study said their investment in cloud computing will increase by 10 percent or more over the next 12 months. “This additional investment will likely be accompanied by greater complexity in the overall cloud strategy, such as moving to a hybrid cloud model or adopting more advanced services beyond Software as a Service (SaaS),” said Seth Robinson, director, technology analysis, CompTIA. ”Organizations may begin exploring options such as Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), which will allow them to experiment with custom application development.” IT departments are often a key driver behind the transition to ...

Mobile communication related activity is now considered the number one business technology issue on the minds of IT professionals in the Asia-Pacific region, according to the latest market study by IDC. Their analysts have been exploring, in depth, what mobility really means for organizations and how utilizing a variety of commercial mobile applications will become the norm in the near future. Clearly, enterprise mobility has been a familiar topic for savvy business and technology leaders within most multinational organizations. For many companies it means mobile email, perhaps some form of unified communications (UC) or fixed mobile convergence (FMC). Moreover, for the more adventurous IT leaders, they have already embarked on extending workplace applications into the mobile environment. How Mobility Supports Operational Business Goals Tim Dillon, IDC's Associate Vice President for Asia-Pacific says, "That's yesterday's view. It's changed. Organization...