Business Technology Roundtable

The National Retail Federation (NRF) released its 2010 economic forecast, projecting retail industry sales to increase 2.5 percent from last year. In contrast, total industry retail sales for 2009 had actually declined by 2.5 percent. "As we continue to see signs of improvement throughout the U.S. economy in 2010, overall sentiment will begin to lift, making way for slight increases in consumer spending," said NRF Chief Economist Rosalind Wells. While this past year certainly has been a challenging one for most retailers, they continue to seek out ways to apply business technology that helps to transform both their in-store communications and the way they interact and collaborate with their primary suppliers. Earlier this month, the NRF 2010 "Big Show" attendees were able to once again experience Cisco TelePresence systems and AT&T services in action. The above video includes insights from some of the people who shared their perspective about how business vide...

Social media tools are entering the workplace, either by thoughtful intent or purely by accident. To date, for those organizations that actually have a plan of action, most tend to focus more on "damage containment" policies for their employees. Is a protection-centric strategy the prudent approach for concerned -- but otherwise uninformed -- business leaders, or is it shortsighted thinking that undervalues the upside opportunity ? Cisco released the results of a third-party global market study designed to assess how organizations use consumer social networking tools to collaborate externally. The use of these tools, such as Facebook and Twitter, are connecting organizations with their external stakeholders. On the upside, the tools connect people and information, establish potential new routes to market, and enhance customer intimacy and brand awareness. According to the third-party researcher , the study findings indicate that we're at the early stages of adoption and ...