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Managed Service Providers: Serving Small Businesses Worldwide

Thousands of small businesses in the United States have already embraced managed services. Now, thousands of additional businesses across the globe are climbing aboard the managed services bandwagon.

Consider the following data points:
  • Asia Pacific organizations will spend more than $10.25 billion on hosted and managed services by 2010, up from $6.47 billion in 2007, according to Frost & Sullivan.
  • Australia's managed security market will grow roughly 20 percent annually through 2013, the same research firm predicts.
  • Small and mid-size enterprises will drive nearly half of Europe's managed services revenues -- jointly spending nearly 11 billion euros in 2008, estimates Forrester Research.
  • Small business managed services spending will reach $5.4 billion in 2008, according to Techaisle. The data covers the US, United Kingdom, Australia, China, Brazil and India. In the US alone, small business managed services spending will hit $1.5 billion this year, Techaisle predicts.
Quest for Managed Service Guidance
When you string those data points together a clear pattern emerges: Small businesses worldwide have overcome their fears of the IT unknown, and they're turning to trusted advisers for managed services guidance.

So, what services are small businesses outsourcing most frequently to MSPs? The answers include:
  • Remote administration (94%)
  • Help desk services (90%)
  • Managed security (82%)
  • Managed storage (65%)
  • VoIP and telephony (57.1%)
  • and unified communications (32.1%)
The data, culled from's global survey of managed service providers, reinforces a clear fact: Small businesses across the globe are realizing they need to focus on their business strategies, while outsourcing core IT responsibilities to external professionals.